Truths learned in hotel management schools.

There are irrefutable truths that mentors say and repeat, but they are interpreted independently and according to the individual's level of attention and perception, isn't that right?

It's worth repeating and reinforcing four aspects that have a tremendous impact on my role as a hotelier and on the guest experience in a hotel:

1) It's very reductant to sell bedrooms only.

A hotel is not real estate, and it's naive and idealistic to think that we "only" sell the right to use x square meters for a specific period of time. It's what I, as a guest, perceive the room to do for me, what it adds to my experience. It's the ingredient that I, as a hotelier, can add to bring value to that experience.

2) Sensibility and common sense are learned through hotel company culture.

What an illusion to think that common sense is the same for everyone! What a fallacy to think "but everyone knows that"... not presuming is the secret, and setting an example is success. What I see others doing and how I see it affecting others (and myself) is what will make me reject or adopt a certain behavior or attitude.

3) Devotion: as if my life depended on it!

Because guest's life depends on it... their minutes spent in my hotel are my responsibility: what they feel, what they take away in their memory (and in their soul!). In practice: what am I capable of making the client feel? How do I condition and influence (or elevate) their experience?

4) Active connections

Hoteliers who think they've seen and know everything are mistaken! New ways of experiencing and doing hospitality are emerging and being invented, as we speak... And how about a curious mind with a spirit of learning (of truly learning, of someone willing to be taught!) and making things happen through our contacts (and willingness to connect with us)?

It all comes down to one mission: to transform an emotional burden of tiredness and stress on the client into a guest... into a human being who relaxes with us, in a way that allows them to enjoy their stay, but above all, takes away a lesson, a way of life, and a piece of that experience manifested in a smile on their face.